Product Sections
Main Pages
SALES ENQUIRES 020 85698899
| About Us Definitions “Seller, Us, We” means Narang Technical Services Ltd- registered in England CO REG NO: 04469352 “Buyer, Customer, You” means the part dealing with the Seller. “Goods, Items, Item” means the goods which the Seller is to sell in accordance with these Terms and Conditions. “Writing, Written” includes facsimile transmissions and writing on the screen of the visual display unit “Terms and Conditions” means the standard terms and conditions of sale set out in this document. GUARANTEES All new products supplied are inclusive of commercial warranty which is 1 or 2 year parts manufacturers guarantee, but excludes if fault is caused by accident, neglect, misuse or error in installation, or if not installed by approved contactor, or not installed by manufacturers specification. . All new products do not always include Labour warranty. IF LABOUR WARRANTY IS REQUIRED PLEASE ASK FOR PRICE this is available. If Labour warranty is given, the warranty will become invalid if faults to the product are caused by accident, neglect, misuse or error in installation, or if not installed by approved contactor, or not installed by manufacturers specification. It is the customers responsibility before purchase, to verify that the price quoted is parts only warranty or parts and labour warranty. The manufacturers are giving you the customer the choice of which warranty you require, and the invoice or quote will state the warranty you requested. PRICES QUOTED ARE DELIVERY ONLY TO DOOR OR PAVEMENT DROP DEPENDING ON LOCATION OF CUSTOMERS SITE, IF YOU REQUIRE INSTALLATION PLEASE ASK FOR QUOTE .Most of our manufacturers operate direct product support, repairs & returns procedures, the Buyer accepts an obligation to process their claim directly through the manufacturer. It is at the manufacturers discretion if they wish to repair the goods only if faulty, or send a replacement. APPLIANCES - all products are serviced by the manufacturer during guarantee period if labour and parts warranty has been taken. We can provide repair and maintenance service during the guarantee period if parts warranty has only been taken or after guarantee period expires. Documents on how to contact the manufacturer are detailed in the your instructions supplied with your appliance. NB: It is always worth remembering that should you have any problems with your product, you should first consult your instruction manual, supplied with your item, as 'faults' can sometimes be rectified without the need for a service call. PAYMENTS & PRICES All prices are in UK Sterling and are exclusive of United Kingdom Value Added Tax at 17.5% and delivery charges will be made on SOME ITEMS.. Price does not include installation or connection charge. Any quotation or published price is subject to alteration or withdrawal without prior notice as a result of fluctuation in exchange rates, increase in supplier's prices, error in published price or other costs beyond our control. Statement of price or a quotation does not constitute an offer. We will inform you of the correct price where the right to cancellation can be exercised. Payment by credit/debit card or cheque will require clearance prior to delivery. All card payments are subject to security checks before any goods are despatched. If the issuing bank of your card does not for any reason authorise payment from that account, the order may be delayed or cancelled. charge will be made for using credit cards, there will be no charge on debit cards Title to the goods will remain with NTS until full payment is received Returns of Faulty Items In the event of a product being faulty when delivered simply call our customer service department on 0208 8323730 and we will arrange for the faulty item to be collected and a replacement item to be dispatched if the manufacturers feel this is the right course of action. Faulty items may be inspected on by one of our appointed qualified engineers before any action is taken. You must not send back the item before consulting us We advise that you should keep all packaging for a minimum seven days from receipt of the item(s) as should a fault develop during this period you will need the packaging for returning the item. The onus is on yourself to ensure that any returned item(s) is suitably packed. Packing an item(s) in packaging not designed for the item(s) can result in damage to the item(s) for which we would need to make a charge, once we have assessed the damage. Should a product develop a fault during its guarantee period, the item will be repaired free of charge if you have taken Labour and parts warranty during the guarantee period. If parts only warranty only taken the customer will have to pay the Labour charges for investigating fault and fitting of new parts if this is the case. Where faults have occurred due to neglect, misuse of the equipment, misapplication the manufacturers warranty will become invalid and the customer will have to pay for the costs for the damaged or faulty equipment to rectify the fault If customer has been asked to return faulty goods but no fault has been found you will be charged if no fault is found with your product Cancellation Policy Our Cancellation Policy comes under the terms of a Code of Practice covered and detailed by a European Directive on Distance Selling which is incorporated into UK law by the Consumer Protection (Distance Sellling) Regulations 2000. This regulation gives you, the consumer, the right to cancel your order within seven working days. The seven days begins from the date you receive your order.Exceptions to this are special build items such as range cookers (Falcon AGA Rangemaster etc) Usually it is not possible to return these appliances unless they are in some way faulty, also furniture e.g To be entitled to cancel the order the item must be un-used in pristine condition and a re-saleable condition i.e. all packing, accessories etc and must be returned at your expense. We would prefer you to use one of our carriers for returns and we would advise you to insure the item(s), as the cost of any lost or missing items in transit will need to be met by yourself. On return of the item(s) you will be entitled to a refund of the original cost of the item(s) less our original shipping costs of the item(s) plus a restocking charge of 25%. If goods are not returned in their original packing or any tampering has taken place the manufacturers will charge delivery costs re stocking charge and downgrading charge of the item as the goods will not be able to be sold again as brand new. Refunds will be made within 30 days We reserve the right not to refund the full amount to your credit card on the return of the item(s) should it be judged that the item(s) are not in a re-saleable condition, item(s) have been used, the packaging is not the original packaging or part of the packaging is damaged or missing or the item(s) are damaged. Should you wish to cancel an order once the item has left the manufacturers, or order has been processed but has yet to arrive with yourself, and providing it is within the delivery schedule period, then we can arrange this but we reserve the right to charge for the 'aborted' delivery ie cancellation charges. This amount would be dependent on the item and the amount we get charged by the carrier(s). Manufacturers will also also charge cancellation and restocking charges the minimum is 5% to 20% All monies entitled to be refunded will be credited once the item(s) has been received by the manufacturers Please note deposits made by the customer for reserving goods are non-refundable Returns of Damaged Items In the event of a product being damaged when delivered please contact us Visible damage (i.e. after removal of all packaging) must be marked accordingly on delivery/acceptance notes and reported by telephone within 24 hours and confirmed in writing within 72 hours. Please do not use the item if you wish to make a claim for damage We will arrange for a replacement item(s) to be dispatched and the damaged item(s) collected. The damaged item(s) must be packed in the original packaging where possible or in suitable packaging to minimise further damage to the item(s) during transit. We reserve the right to charge an amount to your credit card on the return of the damaged item(s) should it be judged that the item was damaged after delivery (i.e when attempting to un-pack the item). Missing' Itemsn the un-likely event that any accessory is missing from your order, please contact our Customer Service Department. No liability will be accepted for missing items after three working days from receipt of your order. 4. DESCRIPTION OF GOODS Though we constantly strive to provide accurate and current information on this website, NTS LTD will not be responsible for errors/omissions in product descriptions or the Buyer's interpretation of those descriptions. Full specifications are available from the manufacturers brochures and/or websites. Please contact us for their details. We make no representations about the fitness for a particular purpose of any of the products, we can advise only.. Colours The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. ORDERING GOODS It is the buyers responsibility to ensure that the goods they purchase are for the required purpose and that all large items will fit through their doors. Our manufacturers will deliver to door only, they are not responsible for unpacking the item or placing the product in the correct position unless you ask for this service which is chargeable. We will be more than happy to provide you with any measurements and sizes, so that you are confident you have purchased the correct equipment, and that it will be able to fit through the main door of your premises. An agreement is made only if a customer order is expressly accepted by us in writing or by credit card payment in advance of delivery. Mere confirmation of receipt of an order does not represent an agreement. Ancillary arrangements, promises, and all other agreements are valid only if expressly confirmed by us in writing. DELIVERY Whilst every effort will be made to adhere to stated delivery dates, such dates are estimates only and NTS cannot be liable for any losses incurred caused by delay in delivery. It is the buyer's responsibility to ensure that adequate access is made to the property in order for delivery to take place and that they or an authorised person are present to receive the delivery. This procedure must be carried out even if someone has been appointed to take delivery on your behalf. Having received the goods any subsequent loss or damage to goods will be at your own risk. Once delivery has been taken and the equipment has been unpacked and used, the equipment cannot be returned if their is no fault, it is then at the discretion of the manufacturers if they will allow you to return the item once used. If delivery has been taken and the item has not been unpacked, please call us and we will ask the manufacturers to collect the equipment, or they may ask you to return the product at your expense, you will also be charged for restocking the item PRODUCT AVAILABILITY All products are subject to availability. We will endeavour keep you fully informed of your order status. If for any reason we are unable to supply the goods, you will receive a full credit or refund. However, we will not be responsible for compensating for any loss incurred if the goods are not supplied, or if delivery is later than expected or are supplied damaged or faulty. We reserve the right the withdraw any product or offer from the website at our discretion, including the refusal of any transaction attributed to those products / offers. We operate an anti-fraud policy for our customers. As a result we WILL NOT ACCEPT an order where a HOME LANDLINE telephone number cannot be supplied This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 3-5 business days . |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee 12 MONTHS GUARANTEE |
| Reaching Us Y] |
| Privacy Policy NTS do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
GENERAL ENQUIRIES 020 88323730
